Return and Refund Policy
This Return and Refund Policy applies to products purchased through michaelmartinforsterllc.com.
30-Day Return Period
We accept eligible return requests submitted within 30 days after the order is delivered.
To begin a return, email support@michaelmartinforsterllc.com and include:
Your order number.
The product you wish to return.
The reason for the return.
Photographs if the product is damaged, defective, incomplete, or incorrect.
Please do not send a product back before receiving return authorization and instructions from us. Unauthorized returns may not be accepted or processed.
Return Eligibility
To qualify for a return, a product must:
Be unused and in its original condition.
Be free from scratches, stains, marks, dents, moisture, odors, or other signs of use.
Not have been altered, cut, painted, repaired, mounted, permanently installed, or intentionally damaged after delivery.
Include all original components and accessories supplied with the product.
Be returned in its original packaging where reasonably possible.
Be safely packaged to prevent damage during return shipping.
Customers may carefully unpack and inspect an item to review its appearance, dimensions, materials, and condition.
Careful inspection alone does not make a product used.
However, products that have been installed, permanently mounted, modified, or damaged after delivery may not qualify for return.
Product Size and Appearance
Customers should review the dimensions, materials, colors, design details, and other specifications shown on the product page before ordering.
Customers are encouraged to measure the intended wall or display area before placing an order.
If a product does not fit the intended space because the measurements were not checked before ordering, the return will be treated as a personal-reason return.
The product may still be returned within the 30-day return period if it otherwise meets the return-eligibility requirements, but the customer will be responsible for return-shipping costs.
Colors may appear slightly different depending on lighting conditions, photography, device displays, and individual screen settings.
Minor variations in color or appearance that do not materially affect the product are not normally considered defects.
Normal Product Characteristics
Decorative wall art may have minor variations in appearance, texture, finish, or dimensions due to materials and manufacturing processes.
The following are not normally considered defects:
Minor differences in color caused by lighting or screen settings.
Small measurement variations.
Minor variations in texture, printing, finish, or surface appearance that do not affect ordinary use.
Minor packaging impressions that do not permanently damage the product.
Customers may still request a personal-reason return within 30 days if the product remains eligible under this policy.
Personal-Reason Returns
Personal-reason returns include:
Changing your mind.
Ordering the wrong product.
Selecting the wrong size, design, color, or configuration.
Failing to measure the intended display area before ordering.
Deciding that the product does not suit your room or décor.
No longer wanting the product.
For an approved personal-reason return:
The customer is responsible for return-shipping costs.
Original shipping charges, if any, are non-refundable.
The product must satisfy all return-eligibility requirements.
We recommend using a trackable return-shipping service.
We are not responsible for customer-return packages that are lost before being delivered to our authorized return address.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order promptly after delivery.
Examples of issues that should be reported include:
Significant scratches, cracks, dents, or other visible damage.
Damage caused during transportation.
Missing parts or accessories included with the product.
Receiving the wrong product, design, size, or color.
Receiving fewer items than described in the order.
Contact support@michaelmartinforsterllc.com and provide:
Your order number.
A description of the problem.
Photographs of the complete product.
Close-up photographs of the affected area.
Photographs of the packaging.
A photograph of the shipping label where relevant.
We will review the information and provide an appropriate resolution.
Depending on the circumstances, this may include a replacement product, an authorized return, or a refund.
When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product caused by us, we will be responsible for reasonable return-shipping costs.
Non-Returnable Products
A product is not eligible for return when:
The return request is submitted more than 30 days after delivery.
The product has been used and shows clear signs of use.
The product has been permanently mounted, installed, altered, cut, painted, marked, repaired, or intentionally damaged.
The product contains stains, moisture, odors, dirt, or other contamination.
Original components are missing for reasons not caused by us.
The damage occurred because of misuse, improper handling, improper storage, or failure to follow product instructions.
The product was returned without authorization and cannot be matched to an order.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
Exchanges
We do not offer direct product exchanges.
If you would like a different size, design, color, or product, please return the original product under this policy and place a separate new order.
Return Address
Approved returns must be sent to:
MICHAELMARTINFORSTER
4825 S Ammons St
Denver, CO 80123
United States
Do not send a return to this address until you have contacted us and received return authorization and instructions.
Sending a package to this address without authorization does not guarantee that the return will be accepted or refunded.
Return Inspection
After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.
We will review the returned product's condition, components, packaging, and eligibility.
We will then notify you whether the return and refund have been approved.
If a returned product does not meet the requirements of this policy, we may deny the refund or contact you regarding the available options, subject to applicable law.
Refunds
Approved refunds will be issued to the original payment method within 10 business days after the return has been inspected and approved.
For personal-reason returns, the refund covers the approved product price.
Original shipping charges, if any, are non-refundable.
Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund after it has been issued.
If more than 15 business days have passed since we confirmed that a refund was issued, please contact:
support@michaelmartinforsterllc.com
Contact Us
For return or refund assistance, please contact:
MICHAELMARTINFORSTER
Email: support@michaelmartinforsterllc.com
Phone: 921663119
Address: 4825 S Ammons St, Denver, CO 80123, United States
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Mountain Time (MT)